Return Policy
Thanks for shopping at Keep Nature Wild! We hope you love your purchase, but if not, we’re here to help.
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🌲 Updated for the 2024 Holiday Season 🌲
We know gifting season is upon us, so we’re giving you extra time to return items purchased during our Black Friday/Cyber Monday Sale. Purchases made during our BFCM sale are eligible for returns through December 31st, 2024—perfect for gift-giving peace of mind!
- Contact Us:
First step is to send us a message - make sure you contact us within 14 days of receiving your gear. Then, reach out to our rad customer service team. They’ll send you a Return Authorization Form.
- Send It Back:
Once you have the Return Authorization Form, ship us the package. If possible, reuse the mailer it came in! (Mother Nature will be happy!) Please note: you'll need to cover the shipping cost to send the gear back to us.
- Inspection & Credit:
Returns typically take 2-3 weeks to receive and process. Once we get your item and the Return Authorization Form, we’ll inspect it. If everything checks out, we’ll give you full credit to re-order any item you like.
- The Deets:
- Items must be unused and in resalable condition.
- We’ll notify you about the status of your refund after our team inspects the gear.
- Refunds will be processed to your original method of payment. You’ll see the credit according to your card issuer's policies.
- Note: Shipping charges won't be included in your refund.
Important Notes:
- Products purchased online may not be returned or exchanged at any of our retail locations.
- Keep Nature Wild cannot process returns for products purchased at any retail partner locations.
If you have any questions or need assistance with a return, please contact us.
