FAQ'S

How do I start a return?

If you aren’t satisfied with an item, you can start a return  here. Please let us know the reason you are returning the item and a prepaid shipping label will be sent to your email address. If you have any questions, please email us at  info@keepnaturewild.com

 

Why is there a restocking fee on returns?

We charge a restocking fee only on returned items being refunded back to the original payment method. You will NOT be charged if you are exchanging an item, if the item you received is damaged, or if you received the wrong item.

 

My package says it was delivered but I can’t find it anywhere. What do I do?

This happens quite a bit with USPS and it’s usually nothing to worry about! Sometimes packages are marked as delivered before they are actually delivered, so we recommend waiting 2-3 business days before contacting the USPS about it. 

 

Do I really need Route Shipping Insurance?

We definitely recommend purchasing the shipping insurance at checkout!! Route will help replace lost or stolen items, damaged packages, and is quick and very easy to use. The window to place a claim with them is 30 days within purchase so we recommend filing a claim sooner than later if you do have an issue.

 

I paid for Expedited/Priority Shipping and my package wasn’t delivered within 1-3 days, can I get a refund for shipping?

We understand that shipping can be a bit confusing and you want your package as quick as possible. Premium shipping refers to how quickly we can package and ship out your order, NOT how quickly it will be delivered. 1-3 or 3-5 business days for shipping means it will leave our warehouse in that time frame, and then it is in the hands of the USPS to get it to you as quickly as possible. If you have questions once your item is in transit, you will need to contact USPS.

 

How do I get involved in a clean up?

If you are interested in setting up a clean up in your area, please contact us at cameron@keepnaturewild.com to get all the information you need. We have some information about joining an already established clean up here. 

 

I’ve accidentally used my Compass Reward Points on accident, can I get them back?

Yes! Just shoot us an email at info@keepnaturewild.com and let us know the situation and we will get it all sorted out for you.



I tried to use a discount code and it didn’t work.

First thing to check when putting in a discount code is the spelling and if the code is still active. The next thing is to make sure you aren’t trying to combine codes, we only allow one code per purchase. If you make a purchase and have forgotten to enter your code, please contact us.

 

How do your shirts fit and do they shrink?

Our tees and outerwear are unisex so they tend to run a bit larger like men’s clothing. The tanks are women’s fit and are more fitted in the waist and shoulders. We always recommend measuring yourself so you get the best fit possible! Most of our shirts are a poly cotton blend and tend not to shrink if washed in cold water and dried on low or air dried. We recommend air drying not just to ensure a good fit but to also conserve energy!

I put in the wrong shipping address, what can I do?

Contact us right away! We can usually change the address as long as it hasn’t been shipped out of our warehouse. If the order has left the warehouse, you can contact the USPS and they can change it for you if it’s still early in transit. Sometimes it’s just too late to change and normally the package will be sent back to us, in which case we will refund you so you can place a new order with the correct address.

      

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