First thing to check when putting in a discount code is the spelling and if the code is still active. The next thing is to make sure you aren’t trying to combine codes, we only allow one code per purchase. If you make a purchase and have forgotten to enter your code, please contact us.

Our tees and outerwear are unisex so they tend to run a bit larger like men’s clothing. The tanks are women’s fit and are more fitted in the waist and shoulders. We always recommend measuring yourself so you get the best fit possible! Most of our shirts are a poly cotton blend and tend not to shrink if washed in cold water and dried on low or air dried. We recommend air drying not just to ensure a good fit but to also conserve energy!

We definitely recommend purchasing the shipping insurance at checkout!! Route will help replace lost or stolen items, damaged packages, and is quick and very easy to use. The window to place a claim with them is 30 days within purchase so we recommend filing a claim sooner than later if you do have an issue.

This happens quite a bit with USPS and it’s usually nothing to worry about! Sometimes packages are marked as delivered before they are actually delivered, so we recommend waiting 2-3 business days before contacting the USPS about it.

We understand that shipping can be a bit confusing and you want your package as quick as possible. Premium shipping refers to how quickly we can package and ship out your order, NOT how quickly it will be delivered. 1-3 or 3-5 business days for shipping means it will leave our warehouse in that time frame, and then it is in the hands of the USPS to get it to you as quickly as possible. If you have questions once your item is in transit, you will need to contact USPS.

Contact us right away! We can usually change the address as long as it hasn’t been shipped out of our warehouse. If the order has left the warehouse, you can contact the USPS and they can change it for you if it’s still early in transit. Sometimes it’s just too late to change and normally the package will be sent back to us, in which case we will refund you so you can place a new order with the correct address.

1. Contact Us:

First step is to send us a message - make sure you contact us within 14 days of receiving your gear. Then, reach out to our rad customer service team. They’ll send you a Return Authorization Form.

2. Send It Back:

Once you have the Return Authorization Form, ship us the package. If possible, reuse the mailer it came in! (Mother Nature will be happy!) Please note: you'll need to cover the shipping cost to send the gear back to us.

3. Inspection & Credit:

Returns typically take 2-3 weeks to receive and process. Once we get your item and the Return Authorization Form, we’ll inspect it. If everything checks out, we’ll give you full credit to re-order any item you like.

4. The Deets:

• Items must be unused and in resalable condition.
• We’ll notify you about the status of your refund after our team inspects the gear.
• Refunds will be processed to your original method of payment. You’ll see the credit according to your card issuer's policies.
• Note: Shipping charges won't be included in your refund.

Important Notes:

• Products purchased online may not be returned or exchanged at any of our retail locations.
• Keep Nature Wild cannot process returns for products purchased at any retail partner locations.

If you have any questions or need assistance with a return, please contact us.

Yay! You can view and sign up for any of our upcoming cleanups by heading here.

Awesome! While we currently do not permit WKAs organizing and hosting cleanups under the Keep Nature Wild name, we are happy to donate cleanup supplies for cleanup events you plan and promote on your own. We are excited to invest in our community that wants to do more! To request a cleanup donation, please fill out this form.

No! Our Impact Form is open to everyone within the Keep Nature Wild Community, including those that are not enrolled as a Wild Keeper Ambassador.

There's an application process! Once every quarter, application open for the upcoming term. Fill out the application through the link at the top of this page and you'll hear back from us with an answer either way!

There's just a few! You must be 18 years or older, be active on Instagram (posting at least once in the last 4 weeks), follow @keepnaturewild on Instagram, and be willing to pick up trash outside at least once a month!Text

Nope! Once accepted into the program, you will automatically roll over into following terms as long as you want to! If you would like to opt out at any time, just message a KNW Team Member on Slack, no questions asked!Text